Exchange Credit Program

Log in or register for a MILITARY STAR card account now on myecp.com. This program is operated and funded by the Army and Air Force Exchange Service to protect those serving from predatory lending and offer responsible credit solutions to customers. This program is offered on behalf of the Army, Air Force, Navy, Marines Corps, and Coast Guard.

If you have a MILITARY STAR card account that you can log in with on myecp.com you can access all of the many benefits of your account by logging in. These benefits include 24/7 access to the Exchange Contact Center for assistance. This is an international team of professionals that are committed to serving the needs of military customers. Apply today and receive a ten percent discount on all of your first day’s purchases.



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More Benefits Available through MyECP



In addition to access to the Exchange Contact Center, by owning a MILITARY STARS card you will also have access to the following exclusive military benefits:

  • No annual or late fees
  • No back interest when 0% promotions expire
  • Military Clothing Plan
  • Deployment Policy
  • Exclusive savings just for cardholders
  • Five cents per gallon fuel discount every day
  • Ten percent food court discount every day

Another perk of having a card is that you can receive two points for every dollar that you spend when shopping at exchange facilities and shopmyexchange.com. You can also earn points by making purchases at Army and Air Force Exchange Service food courts, mall vendors and more. For every 2,000 points that you accumulate you will earn a twenty-dollar rewards to use on merchandise or services anywhere an exchange gift card is accepted.



These are just a few of the benefits offered through My ECP. You can easily navigate the site by clicking on various tabs to learn more about the multitude of products, promotions and information available for you to browse through. For example, if you click on the Promotions tab you will be able to learn more about the different exchange promotions offered for the Navy Exchange, the Marine Corps Exchange, and Coast Guard Exchange.

If you are having any problems or have questions regarding your account, you can click on the ‘Contact Us’ tab. If you have questions such as “what if I become deployed?” “how do I dispute a charge on my account?” or “if I don’t use my account, will it be closed?” you can visit the FAQs page to get these questions answered fairly quickly. If the FAQs page does not answer your questions, then you can use the following information to make contact: Phone, USA 1-877-891-7827 email [email protected] fax 1-214-465-2702 Mail Exchange Credit Program PO Box 740890 Dallas, Tx 75265-0410 Mail Payment The Exchange PO Box 740890 Cincinnati, OH 45274-0890.

FAQ

What is MyECP?

The MILITARY STAR card and its benefits are exclusively available to military personnel and their families. This line of credit is designed to assist you with your financial needs, whether it's an everyday purchase or one unique to your military lifestyle, such as PCS, deployment or retirement.

How do I pay my Military Star Card?

Visit the Military Star Card website at www.milexch.com to make an online payment. After logging in, click on the "member services" tab and then click "payment methods." You can either make a one-time payment or set up recurring payments.

How do I check my Military Star card balance?

Contacting ECP The most current Star Card balance information can be obtained by calling the Exchange Credit Program's toll-free number. You'll be asked for your name and account number, and to verify your Social Security number and date of birth.

How do I cancel my Military Star Card?

How do I close my account? You must contact The Exchange Credit Program call center at 1‑877‑891‑7827 (STAR) to close your account. (Additional telephone numbers).

What happens if you don't pay your Military Star Card?

What happens if I don't make my payments? If your monthly payment is not made, your account becomes delinquent. Your charge and check privileges and rewards may be suspended. Your unit commander may be notified and the delinquent balance may be involuntary collected.

How do I cancel my Military Star Card?

How do I close my account? You must contact The Exchange Credit Program call center at 1‑877‑891‑7827 (STAR) to close your account. (Additional telephone numbers).

Can I pay my Military Star card over the phone?

Telephone Payments Contact the Exchange credit call center at 877-891-782 to pay over the telephone. You'll need to provide the customer service representative with either your military identification or Star account number, as well as the account number and routing number from your bank account.

Can I still use my Military Star card after separation?

The card is available for eligible active military service members and their families. Also, note that you will be responsible for payment of any outstanding balance on your account after separation from service.

What is MyECP?

The MILITARY STAR card and its benefits are exclusively available to military personnel and their families. This line of credit is designed to assist you with your financial needs, whether it's an everyday purchase or one unique to your military lifestyle, such as PCS, deployment or retirement.

How do I pay my Military Star Card?

Visit the Military Star Card website at www.milexch.com to make an online payment. After logging in, click on the "member services" tab and then click "payment methods." You can either make a one-time payment or set up recurring payments.