Hanover Citizens Policy

Login to the Hanover Insurance group online member portal to pay bills, report a claim and get policy information at mycitizenspolicy.com. Access is available to members 24/7 as long as you have an Internet connection and either a computer or smart device.

Features available with mycitizenspolicy.com include access to personal insurance, business insurance, claims services, and agent search, online bill pay and much more. To create your own account, click the link titled “create an account” to start the registration process. Once you have an approved account you will have access to some great and over insurance group benefits available to only those using the online service.


The Hanover Insurance group is one of the largest insurance businesses in the United States. Services are available to individuals, families and businesses seeking service for a wide range of property and casualty products. Specialized coverages for small and midsize businesses are available as well as insurance protection for homes, personal items and vehicles. A wide array of commercial and personal insurance products serve individuals, businesses and families alike and include the following:

  • Business owners policy
  • Commercial package
  • Property
  • General liability
  • Commercial automobile
  • Workers compensation
  • Umbrella
  • Technology

Create a mycitizenspolicy Account

To start the registration process locate your 10 digit customer number and have your billing address and ZIP Code ready to complete the process. Your policy number is located on your bill or your declarations page. Enter both your policy or customer number and your billing ZIP code, then click continue. Refer to the image below to find your policy or account number on an insurance bill stop. Out of the three examples of a bill stub, choose the example that most resembles your insurance bill stub. Once you have located your correct account number, continue your registration process.


You can reach customer service or report a claim directly over the phone instead of using your member account by calling the following numbers:

Report a claim 1-800-628-0250

Customer service 1-800-853-7536

Direct mailing address:
The Hanover Insurance Group Inc.
40 Lincoln St.
Worchester, MA 01653-0002