John Hancock Retirement Services

Sign in to John Hancock retirement plan services and visit your retirement options through This is something most people never do. 24 hour a day access is available for account management by using your user ID or Social Security number. Once you have access your account, it is highly recommended that you change your default user ID as you will no longer be able to sign in using your Social Security number.

Register today if you do not already have a user ID to access your John Hancock retirement plan using Registration is set up so that is simple and easy to do, make sure to sign up now to start getting the most out of your retirement plan today.


How to Get Started with Your Mylife.Jhrps Plan

On the login screen, click the register now blue link to get started with your plan. New users must establish a user ID and password. To accomplish this, enter your Social Security number and your date of birth and then click continue to complete the registration process.

When entering your Social Security number, make sure not to use dashes. If you have previously visited the site and set up a user ID, make sure not to use your Social Security number to sign in as it will not work. Rather, you must use the ID that you established in place of your Social Security number. Your password will remain the same, however you can change or reset your password if needed.

Access the voice response system to reset your PIN or password by calling 1-800-294-3575. Hours of operation for customer service representatives are from 8 AM to 10 PM Eastern time Monday through Friday. Technical help for assistance regarding your account can be reached by emailing [email protected]. For the quickest response in the best chance of having your issue diagnosed make sure to include the following:

  • Name
  • company or plan name
  • Brief description of your issue or problem
  • Include the browser and version being used to visit the site
  • Your computers operating system
  • A screenshot of the page where the error occurred
  • Never include your Social Security number or any other personal information that you want to keep private.

Retirement plans should benefit all participants, and with innovation in product development and service excellence, John Hancock retirement services accomplishes this through a core set of values. Outcomes matter, therefore if a plan is helping a participant achieve their retirement future, then it’s working for everyone involved. Investing smart and robust asset allocation choice is critical for successful outcomes in all cases. For a plan to work, it should be flexible, fair and built on sound principles. Visit your online account and sign in to manage and access your retirement plan anytime of day using and the member portal retirement plan services.