PrimeMail User Self Service

Log into your PrimeMail member home delivery pharmacy service for convenience and savings at Use your personal member account to manage your prescriptions, order refills check the status of a current order and much more. Manageable prescriptions include transition prescriptions from retail to mail.

PrimeMail must have your approval and permission to fill and mail prescriptions that have been sent in by your doctor or any other healthcare professional. For this reason you will get a call before any prescription can be filled when it is sent indirectly from your doctor. It is an automated call that lets you know that prime mail has your medical prescription, and then will ask for your permission to fill it.


Prime mail member benefits include the following:

  • Manage your prescriptions
  • Order new
  • Refills
  • Renew expired
  • Check order status

How to Login and Manage with

To log into your member account, enter your member login username in the green box located at the right-hand upper corner of the screen. Below this box you must enter your password and then click the button titled “login” to gain access your account. If you have not registered an account, click the button titled “Register Now” to create one.

Create a New User Account

You must except the user agreement and terms of service by clicking submit after you have checked the box that reads “I accept the terms of use”.

Member information is required and you must complete the required boxes based off the information on your ID card.

  • Enter your:
  • ID number
  • First name
  • Last name
  • Date of birth
  • Select your gender and click continue

Next create a personal and unique username and password. Make sure to use a name that is easy for you to remember, and a password that is not easily forgotten. If you happen to forget your username or password, your email address on file will be used to send you the information needed in order to log into your account and help you reset a new password.

Once it is confirmed that your member information is correct, your account has been created in your able to start managing your prescriptions. If you have any questions, concerns or problems regarding the website you can reach website support by calling 1-877-794-3574 24 hours a day seven days a week. You can also visit the contact us page and submit an email directly from the website. If you have any questions or concerns regarding prescriptions, or drug benefits use the phone number located on the back of your member ID card.

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