Travelers Insurance Account

Access your Travelers insurance account for online management, roadside help or to report a claim using Enter your personal user ID and unique password to login for account access and all online services.

The self-service online portal allows members to access conveniently anywhere an Internet connection is available. Manager auto, home, boat or business insurance 24 hours a day, every day. Customer service is also available by phone, and is also available 24 hours a day by calling the Travelers insurance phone number at 1-800-252-4633.

Ensure that you are getting all available discounts that you and your policy deserved by visiting Here you will need to enter your policy number and your product code. Your policy number is located on your declarations page, and when entering it make sure to leave out any dashes, spaces, or leading letters. The product code is found on the information section of your declarations page.


Report a claim through MyTravelers

Choose the type of property the claim you are wanting to file or report is concerning. Your choices are: auto, home, boat/yacht and business. Claim assistance is available for each type of property a claim is being filed on.

Auto Claim Assistance

When filing a travelers car insurance claim you may want to call customer service if any of the following apply to your situation:

  • There are any injuries.
  • Your vehicle is not drivable.
  • Damage to your vehicle is limited to glass only.

If you’re currently at the scene of the accident, some helpful tips include: Turning on your hazard lights, and if it is possible to safely do so, move out of the way of traffic. If another driver is involved, make sure to exchange information. Talk only to authorities about who is at fault, as conversations or discussions with other drivers are typically not productive at the scene of an accident.

Home or Property Claim Assistance

Travelers home insurance reviews bring helpful tips to light for claim assistance to be settled over the phone instead of using your online access to your member account. This includes selling your claim over the phone if there are any injuries or if your home is not currently livable.

Travelers home insurance claim assistance tips:

  • Arrange for temporary repairs as soon as possible to help protect property from further damage.
  • Keep an accurate record of all expenses incurred for temporary repairs.
  • Make a list of what is damaged to help determine the damage to your personal property.
  • Separate any damaged property from property that is undamaged.

Boat/Yacht Claim Assistance

If any injuries occurred or your vessel is not movable for this claim, you may want to call the travelers insurance customer support phone number.

Boat/Yacht claim helpful tips include:

  • Arrange for temporary repairs to be made as soon as possible to protect your boat or yacht from any further damage.
  • Keep accurate record of all temporary repairs and associated expenses.
  • Determine the extent of all damage to your personal property and make a list of items or property that was damaged.

When submitting a claim online using the My Travelers member services, you will need to sign into your account. If you do not yet have a user ID or account visit register, or some additional information is needed to proceed without an account. This includes the policyholder first name and last name as well as one’s ZIP Code and policy number. Once this information has been verified, you can continue to file your report and claim online.

Report a Business Claim

In order to make a viable claim for your business, you’ll need to contact the travelers claim team by phone. Below is a list of contact information and phone numbers to best suit your needs.

Business insurance. 1-800-238-6225

National accounts. 1-800-832-7839

Constitution states services. 1-800-243-2490

Construction. 877-828-4132

Kidnap and ransom. 713-918-6401

Bond and financial products claim. 1-800-842-8496

Travelers e-Pay

Business owners can quickly and easily manage insurance policies online using travelers express pay. This ensures that payments are secure, there is no registration required in all that you need to make a payment is:

  • Account or policy number
  • A payment method
  • Billing ZIP Code

With e-pay it’s quick and easy to review your bills and notices online, as well as receive email delivery of your account statements. Create an account and login simply using your user ID and password, or new users can register an account as long as your most recent bill is available as you will need some information from it to complete the registration process.

Travelers express pay makes it easier than ever before to manage your account profile and so much more. Benefits include the following:

  • Receive your bills through email, making your statements paperless.
  • Automatic payment enrollment is available (ARP)
  • Make and schedule payments
  • Maintain and manage payment sources, which include checking’s, savings and more.
  • Enroll multiple users to access your online accounts.

For questions concerning the aforementioned programs reach out to the customer service team between the hours of operation which are 7 AM to 8 PM Monday through Friday by calling 1-800-252-2268.